Customer Care Monitoring, GrabFood

The Role

• Function as the contact point for active restaurants on the platform.
• Oversee real-time food delivery process across Malaysia while serving as a coordinator between delivery partners, customers and restaurants.
• Make calls to educate customers and delivery partners on how GrabFood works and to resolve real time delivery issues.
• Specialized in investigation of uncompleted orders.
• Act as the voice of restaurant partners and feedback account grievances and drive change in cases where it is necessary.
• Any ad-hoc duties assigned as required by the management

Requirements:

• Communicate clearly & effectively and maintain great relationships with restaurant partners.
• Work weekends *In accordance to stipulated shift schedules as per assigned *
• Willing to work night shifts
• Rest Day: Refer to shift schedule Or otherwise advised by the client
• Fresh graduates are encourage to apply.