Customer Analytics - (Senior) Data Analyst/ Strategic Data Scientist

Who is our customer? What are our most engaged customer segments, and how can we find more people just like them? What are the golden paths that our best customers follow that bring them to purchase over 10 times per month with us? How can we help deliver the best possible experience to our customers?

These questions are just some of the thoughts you’ll be helping us explore as Strategic Data Scientist / Chief Customer Analyst. This role reports directly to our VP of Product, to inform big decisions for our TikiNow loyalty program as well as new strategic initiatives. You’ll also be presenting key findings to our Chief Business Officer.

YOUR ROLE:

- Float across multiple business teams to present data analysis and insights that inform key business decisions

- Explore K-Means clustering for customer segmentation, among other statistical/machine learning models as well

- Proactively communicate with business teams to understand their needs and help them solve their problems

- Analyze key customer data and generate useful business reports.

- Bachelor’s degree in Statistics, Math, Economics, Computer Science, or related quantitative field

- Very good at logical thinking and able to learn new things quickly, attention to details

- Strong analytics/statistics skills with experience working with a large amount of data (clean, visualize, extract insights, etc.)

- Have enough knowledge to fill the gap between technical and business problems

- Be confident to present the ideas and translate data into understandable documents

- Strong experience using SQL for data extraction and manipulation

- Experience with Excel and Tableau a strong plus

- Knowledge of any programming languages like Python, Java, R is a plus.

WHY YOU'LL LOVE WORKING HERE:

Inside our  team:

• We iterate constantly. There's no such thing as the best version of anything, just a constant streams of improvements and tests.
• We move fast, really fast. Major changes can be executed in a few days, many times just a few hours.
• We have a data-informed mindset. We try to use data to inform our decision as much as possible.
• We are independent. Most of the time, your team will not need technical assistance from other teams.
• We take risks. We're not afraid to challenge "best practices".

Benefits:

• Competitive salary.
• Dynamic, open and challenging working environment.
• We're a Vietnamese company but our culture's very open to communication in English and many projects involve English speaking people from all other the globe.
• Modern office, cafeteria; library; computer gaming, HD TV platforms.
• Performance review (twice a year), 13th month pay based on performance.
• Annual health check-up and premium healthcare.
• Special internal programs for Tikiers.