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CS Manager

Công Ty CP Việt Tinh Anh
Updated: 20/11/2020

Employment Information

Benefits

  • Đồng phục
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm
  • CLB thể thao

Job requirement

  • Manage and oversee all inbound and outbound CS systems including but not limited to telephone, e-mail and live chat functions
  • CS software development (working with IT, supplier, cross dept. to set up necessary system, tool for CS team)
  • Supervise CS team in day to day activities to ensure that customer issues are being resolved with the highest standards
  • Run reports and analyze data to allocate resources
  • Analyze problem trends through customer feedback and issues
  • Periodic call monitoring of Hotline calls. Provide timely feedback to staff to support the continuous improvement of the quality of our customer support activities
  • Communicate to senior and executive management information regarding significant issues
  • Provide periodic reports to senior and executive management on service level statistics and other relevant trends in CS team
  • Acts as a subject matter expert for agents and specialist
  • Attends team meetings as needed
  • Maintains communication with staff and other departments to ensure necessary workflow.
  • Assists team leads with coaching and offers feedback for staff improvement.
  • Assist Head of Dept. in managing of CS including SLA (Service Level Agreement) and NPS (Net Promoter Score) which are key factors to measure Customer Experiences.
  • Responsible Sales Target as 1 of KPI for CS team

Job requirement

  • Graduated College and above
  • As least 2 years experiences in the same position
  • Management skill
  • Working under high pressure environment
  • Good at in English

More Information

  • Qualification: Cao đẳng
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Công Ty CP Việt Tinh Anh

viettinhanh.com.vn

Công ty Việt Tinh Anh là nhà phân phối độc quyền sản phẩm đồ chơi LEGO tại thị trường Việt Nam đồng thời cũng là đối tác phân phối của những thương hiệu đồ... View more

CS Manager

Công Ty CP Việt Tinh Anh