Crowe VN-Outsourcing Service Manager

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Crowe Vietnam, founded in 2008, is a full member of Crowe Global, ranked in the top 10 globally and in the Asia Pacific region (Source: IAB World Survey 2021), providing a wide range of professional services.

'Team Management (5–7 members):Support Senior Manager in recruitment, training, and professional development of team members.Inspire and motivate the team, fostering cohesion and high performance.Participate in performance evaluations and contribute to the growth plans for each staff member.Work Allocation:Assign tasks to team members based on client requirements and agreed scope of services.Monitor progress and ensure work is completed on time and meets quality standards.Review and Quality Assurance:Review accounting documents, reports and other relevant materials prepared by team members;Ensure compliance with local regulations and internal policies before submitting to clients.Client Communication & Consultation:Actively engage with clients to provide consultation and maintain smooth coordination during service delivery.Attend client meetings, address concerns, and build trusted long-term relationships.Process and System Improvement:Contribute to the development and improvement of operational procedures and standard report templates.Aim to enhance efficiency and overall service quality.Direct Service Delivery:Proactively participate in executing tasks and supporting the team during peak periods or when needed to meet client demands.

Benefits:- Work for an international brand that frequently ranks among the top 10 globally.- Competitive compensation, including salary, year-end performance bonus, bonus for other contributions if any, and holiday bonuses.- Flexible working hours and locations when possible. Work from home 1 day/week- Sponsorship for professional programs such as ACCA, CPA Australia, or other relevant courses and workshops.- Clear career path (Manager- Senior Manager-Director-Partner).- Friendly working environment with the core value "We Care - We Share- We Invest - We Grow"- The Company's leadership culture is based on trust, listening, openness, cooperation, flexibility, friendliness, not being constrained or judged;- The superiors and colleagues are friendly, gentle, humorous and approachable;- Opportunities to test new ideas and ways of doing things.- Encouragement and support for intensive training programs such as online learning, offline training, and on-the-job instruction.- Entertainment activities, including relaxing time with snacks, music and sports activities, picnics and travel with the company, sports and outdoor activities, and other activities in the office.- Special benefits on peak season when & where possible: Peak season allowance, Special Leave after peak season, Relax Trip…

Working time:Monday – Friday: 8:30 AM to 5:30 PMSaturday: On an as-needed basis, depending on departmental or customer requirementsRemote Work: 1 day per week (not applicable during the probationary period)