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CRM Data Analyst

Cty TNHH Thời Trang & Mỹ Phẩm Duy Anh
Updated: 19/11/2020

Employment Information

Benefits

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo

Job requirement

  • Proposing and tracking Customer Care program to enhance customer satisfaction, customer loyalty & retaintion: Top VIP/Active/Sleeping New customer aquisition
  • Customer Experience Management: Identification customer touch point; Analysis, Implemetation of measures and report of results
  • Work alongside Brand Marketing team to support with store-level email marketing to drive footfall, including localised offers and event invites
  • Working closely with Call Center team to get customers feedback, analysis and solve customer queries.
  • Conducting Customer Survey for ensuring customer service quality meet with luxury standards
  • Customer Commitment: Monitoring of Customer Complaint, Customer Satisfaction Goodwill maintenance.

Job requirement

  • Bachelor’s degree in Marketing, or General Business preferred.
  • 2-3 years business experience MKT/CRM department of Luxury Hospitality/Luxury Retail Intermediate English and Vietnamese
  • Advanced proficiency with Word, Access, PowerPoint and Excel is essential.
  • Experience with marketing database platforms and campaign management tools required.
  • Miticulous and result-oriented.

More Information

  • Qualification: Đại học
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Cty TNHH Thời Trang & Mỹ Phẩm Duy Anh (DAFC)

https://www.dafc.com.vn/ Number of employees: 499 - 600

We are the exclusive distributor and retailer of the famous luxury fashion & cosmetics brands in Vietnam such as ARMANI, BALLY, BURBERRY, BVLGARI, CARTIER,... View more

CRM Data Analyst

Cty TNHH Thời Trang & Mỹ Phẩm Duy Anh