Proposing and tracking Customer Care program to enhance customer satisfaction, customer loyalty & retaintion: Top VIP/Active/Sleeping New customer aquisition
Customer Experience Management: Identification customer touch point; Analysis, Implemetation of measures and report of results
Work alongside Brand Marketing team to support with store-level email marketing to drive footfall, including localised offers and event invites
Working closely with Call Center team to get customers feedback, analysis and solve customer queries.
Conducting Customer Survey for ensuring customer service quality meet with luxury standards
Customer Commitment: Monitoring of Customer Complaint, Customer Satisfaction Goodwill maintenance.
Bachelor’s degree in Marketing, or General Business preferred.
2-3 years business experience MKT/CRM department of Luxury Hospitality/Luxury Retail Intermediate English and Vietnamese
Advanced proficiency with Word, Access, PowerPoint and Excel is essential.
Experience with marketing database platforms and campaign management tools required.
Miticulous and result-oriented.
Job type: Permanent
Cty TNHH Thời Trang & Mỹ Phẩm Duy Anh (DAFC)
Number of employees:
499 - 600
We are the exclusive distributor and retailer of the famous luxury fashion & cosmetics brands in Vietnam such as ARMANI, BALLY, BURBERRY, BVLGARI, CARTIER,...
We are the exclusive distributor and retailer of the famous luxury fashion & cosmetics brands in Vietnam such as ARMANI, BALLY, BURBERRY, BVLGARI, CARTIER, FERRAGAMO, FASHION WORLD (Kids), JUST CAVALLI, LIU JO, MCM, PAUL & SHARK, ROLEX, VERSACE , VERSACE HOME, VERSACE JEANS, WEILL, ZEGNA,.... at the biggest shopping centers in HCM City (Diamond Plaza, Rex Arcade, Union Square), and in Hanoi (Trang Tien Plaza, Lotte Plaza). Due to our expansion of more luxury brands, we are now seeking the candidates for the following positions: 3rd Floor, Centec Tower, 72 - 74 Nguyen Thi Minh Khai, Ward 6, Dist 1, HCMC 2nd floor, CornerStone Building, 16 Phan Chu Trinh Street, Hoan Kiem District, Hanoi, Vietnam