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CQE (Customer Quality Engineer)

Friwo Vietnam Co., Ltd
Updated: 21/07/2025

Employment Information

Benefits

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Job requirement

  • Job Purpose:

- Receiving the customer complaint information.

- Work with other departments to analyze the complaint and make the 8D report.

  • Job Duties:

1. Receive the customer complaint and work with related departments for issue analysis.

2. Preparation of 8D reports, application of problem-solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…).

3. Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measures if necessary.

4. Work with SAP system to complete the task and control the response on-time.

5. Prepare the meeting with other departments for root cause analysis and CAPA.

6. Discussion with customers, development, design and production (e.g CIP…), as well as all product sites.

7. Complete the other tasks from Lab & customer quality manager.

Company Overview

Friwo Vietnam Co., Ltd

http://www.friwo.de/en/ Number of employees: 1000-2000

The FRIWO Equipment Manufacturing GmbH is a German Company, which was founded in 1971 in Ostbevern, Germany. The brand identity is linked to the development of... View more

CQE (Customer Quality Engineer)

Friwo Vietnam Co., Ltd