Work location: Oversea
Salary:
Industry: Administrative / Clerical
Get to know our Team:
Get to know the Role:
The day-to-day activities:
Document quality and training requirements needed to facilitate a higher satisfaction and efficient chatbot support experience.
Utilize customer feedback channels and web analytics to identify and improve gaps in content and experience.
People - Collaborate interdepartmentally to help drive help experience improvements including creation, design, features, and presentation.
The must haves:
Bachelor’s Degree or the equivalent in English, Writing, Communications, Technical, Computer Science or a related discipline.
Strong knowledge of quality control and training principles and methodologies.
Skilled in writing clear, relevant, intuitive, concise self-serve content.
Working experience and familiarity with web-based authoring tools.
Ability to manage multiple projects and tasks, drive projects with aggressive timelines, and work flexible non-standard hours.
Self-starter, technically competent, quick learner, problem solver, data driven, passionate professional with strong interpersonal, cross-team collaboration and communication skills.
Proficiency in Microsoft Office applications.
3+ years experience with basic HTML and web publishing, CMS, CRM and a web-based Help Centre platform.
Basic knowledge and working experience with HTML and CSS.
Grab Vietnam