Content Operations Associate

Get to know the Role:
As the “Content Operations Associate” in Operations team, your job to ensure all activities
related to input merchant information to system is accurate and within agreed SLA.

The day-to-day activities:

• Manage sales admin team productivity, absenteeism & performance.
• Ensure content staff enter details of merchant on a computer system accurate & follow
• the SOP.
• Manage content creation task distribution to all members
• Follow up and take action on negative reviews or feedback
• Work cross functionally on managing backlog & rejection
• Escalate issues to management team as needed

The must haves:

• 3-6 years of experience as a hands-on contact center operations / walk in operations
• Good stakeholders management skills
• Good understanding on how to manage operation with bigger team
• Understand Microsoft Excel

Get to know Grab:
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia.
We use data and technology to improve everything from transportation to payments and
financial services across a region of more than 620 million people. We work with governments,
drivers, passengers, merchants, and the community, to solve critical problems in Southeast
Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to
include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach,
GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which
consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house

incubation platform. We are focused on pioneering new commuting and payment alternatives for
drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we
offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore,
Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-
minded individuals to join us on this ride.

If you share our vision of driving South East Asia forward, apply to join our team today.