Get to know our Team:
Customer Experience (CE) team drives one of our core values ‘Outserve Our Customers’ and provide support to in-country business units and a wide range of verticals. Promoting ease to our driver partners and passengers in customer support transactions focusing on quality and customer satisfactions
You’ll be responsible for:
- Creating and editing regional content (visual and written) in English across 8 markets, with an ability to translate business and technical speak into audience-friendly content & communications.
- Managing and owning the quality of content regionally.
- Setting up content management processes according to best practices.
- Supervise the work of regional writers to ensure content quality and checks.
- Generating fresh ideas and angles to suit a variety of content types for different content channels.
- Managing content calendars across various channels to ensure synchronized content production and timely delivery.
- Analysing data and feedback to help evaluate and enhance content.
- Finding innovative ways to boost content adoption.
- Building and managing stakeholder relationships, including regular updates and communications.
- Reviewing/auditing content across 8 markets to ensure standardisation.
- Creating writing guidelines & workshop-style materials.
- Co-developing style guide in sync with greater branding guidelines.
Your bag of super skills will include:
- Ability to work on the go and respond swiftly to sudden content needs or changes
- Excellent time management
- Superb command of English
- Detail obsession
- Great team player and interpersonal skills
- Experience with stakeholder management
- Ability to deal with changes or tight deadlines
- Knowledge of SEO and industry best practices
- Solution-focused, not problem-seeking
- Experience with change management
- Experience with A/B testing for content
- Professional knowledge of MS Suite, especially Word, Excel and Powerpoint.
- Comfortable with graphic design software, or willing to learn.
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