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Concierge Agent

The Grand Ho Tram Strip
Updated: 12/09/2025

Employment Information

Benefits

Insurance, Employee Shuttle Service, Uniform, Health checkup, Training & Development, Annual Leave

Job requirement

  • Positively collaborates and communicates proactively with other departments regarding VIPs, special requests, group needs, check outs and other guest needs that might arise.
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. 
  • Be informed on hotel events, promotions, facilities, and services and promote these to the guests acting as an ambassador to The Grand Ho Tram Strip.
  •  Establish relationships with leaders at local activities, restaurants, events, and tourist attractions and provide updated and current information and directions regarding these to guests.
  • Make reservations for guests and create and communicate their itineraries.
  • Acts as an ambassador for the hotel with professional and discreet demeanor and creativity, which predicts guest’s expectations and ensures their return business.

Company Overview

The Grand Ho Tram Strip

https://thegrandhotramcareers.com

Located only 2.5 hour drive from Ho Chi Minh City, The Grand Ho Tram Strip’s first luxury integrated resort is drenched in tropical sunshine and bordered by... View more

Concierge Agent

The Grand Ho Tram Strip