Complaints Handling Specialist (Call Center)

Insurance, Travel opportunities, Incentive bonus, Training & Development, Salary review

_Build, apply and regularly improve the complaints handling processes.

_Receive and categorize the customer’s complaints reflected through various channels (HO/Branch/RO/SIP, Call-center, Website, Email, etc.)

_Contact and meet up customers (if necessary) to collect and verify the necessary/ further information.

_Work with internal departments and external parties (if necessary) to resolve complaints in the shortest time.

_Prepare the materials, internal and external reporting on complaints.

_Measure the customer’s satisfaction periodically.

_Conduct the training of customer complaints handling processes and necessary soft-skills to the company staffs.

_Build/ improve the system for providing better customer service quality to internal and external customers.

_Others tasks will be assigned by Call-Center Manager, Head of BD.