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Complaint Handling Officer (Electronic)

Mô tả công việc

o Preparation of 8D reports, application of problem solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS,..).

o Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measures if necessary.

o Plan, carry out and document audits in accordance with the applicable quality standards and norms. Support of customers in technical and quality issues. Coordination of measures including verification and validation. Participation in the elaboration of QSV.

o Discussions with customers, development, design and production (e.g.CIP), as well as all production sites.

Yêu cầu công việc

o   Electronics technician or engineer (2-3 years experience).

o   Analytical thinking, ability to work in a team, sense of responsibility.

o   Processing of customer complaints and preparation of 8D reports.

o   Fault analysis on power supplies, chargers and battery packs.

o   Using quality tools FMEA, Ishikawa diagram, 5 Why.

o   English spoken and written well.

o   Cooperation with complaint processing in Germany.

o   Willingness to travel.

Phúc lợi

Bảo hiểm theo quy định, Du Lịch, Thưởng, Đào tạo, Tăng lương, Chế độ nghỉ phép