Community & Operations Executive

About us

Salvia is a Singapore-based tech startup that connects millions of users worldwide with expert advisors on topics like love, relationships, psychology, family, and careers. Specializing in Astrology, Horoscope, Spirituality, and Tarot, our advisors offer accurate, insightful guidance to users globally through our app, which allows instant chat or call consultations.

With a strong presence in markets such as the US, Latin America, Europe, German, Japan, Taiwan, and more, Salvia is a small, agile team dedicated to delivering high-quality service and growing our products with passion and adaptability.

The Job

We are looking for a proactive and creative individual to join our team as a Community & Operations Executive. This role combines customer support, user engagement, and social media coordination to help us deliver an exceptional experience for our community.

Key Responsibilities

• Customer Support (20%)

  • Provide timely and helpful support to users via in-app channels.

  • Resolve inquiries, collect feedback, and escalate technical issues when needed.

• User Operations (40%)

  • Segment users and send targeted messages to improve engagement.

  • Conduct ongoing outreach to collect feedback and enhance user satisfaction.

  • Support community management and build relationships with users.

• Social Media & KOL Coordination (40%)

  • Manage and maintain social media accounts (TikTok, Instagram, Facebook, ...).

  • Keep accounts active with regular content posting and publishing KOL/influencer videos according to the content plan.

  • Identify, reach out to, negotiate with, and manage KOLs/influencers (e.g., tarot readers, psychics, astrologers).

  • Coordinate video shoots, handle logistics, and ensure smooth collaboration with partners.

Requirements

• Experience in customer service, user operations, or social media management (plus but not required)

• Strong communication and negotiation skills

• Familiarity with social media channels

• Organized, detail-oriented, and able to manage multiple projects simultaneously.

• Good command of English (IELTS 5.5+ or equivalent).

• Interest in Tarot, Astrology, or Spiritual services is a plus.

What We Offer

• Full salary probation, Full SMUI, another allowance 

• Working Location: Cobi Tower II, No. 2-4, Street No. 8, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam

• Working hour: From Monday to Friday: 8:30 am – 5:30 pm 

• Qualification: Bachelor
• Age: Unlimited
• Job type: Permanent