Community Manager, 2W VN

Get to know our Team:

As a member of our Grab Family, not only will your skillsets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.

Get to know the Role:

• Responsible for creating strategic marketing/communications plans to provide the company's presence to our Grabbike through online and offline channels

• Integrating our messaging into the community in a compelling and valuable way for the drivers

• Managing incoming media requests, working closely with other teams to ensure the events reach to customer at least one week in advance.

• Demonstrated ability to generate lots of initiatives and new ideas, storytelling for social content to increase engagement and loyalty of drivers

• Monitor social content and driver interaction via o strategically online properties to drive communications in control

• Be able to working with the community platform vendor to address, resolve and communicate any issues related to the company's image, ensure the best social customer response practices.

• Post content, ensure timely response, and make sure brand voice is carried out across all social media in defined topics.

The day-to-day activities:

Building and maintaining a solid Grabbike community:

• Managing channels for each community , including Hội Phụ Nữ (Women’s Union), Sinh viên , Grabbike Premium, Grab Express, etc. and create passion and grow the community on and off the website.

  Establish online competitions to increase engagement

• Participating in community groups to understand Grabber feedback insights gained from online to offline conversations

• Be able to catch up with the trend , developing and implementing tactical plans to stand stably at high position in transporting market

The must haves:

• Excellent communication skills and creative writing skills with a passion for social media and connecting people

• In-depth knowledge of online marketing and marketing channels

• Hands on experience with social media management for brands

• Ability to work well under pressure and in potential crisis situations

• Priority for those people who have a wide relationship with networking clients.