Get to know our Team:
- Grab’s lending business (GFSA – Grab Financial Services Asia) is a recent addition to Grab’s array of product and service offerings focused on extension of Micro credit to drivers, agents and merchants in Grab’s ecosystem. GFSA team is a combination of strong talent pool in its Regional Hub (Singapore) and deep local market operators across its focus markets. We are incredibly excited about the opportunity ahead of us. We are looking to put together the best possible combination of business build drive, industry expertise and local market depth as part of our team. GFSA team is responsible for end to end conceptualization, design, development, execution and ongoing management of all lending activities in its focus markets and segments.
- The Country Credit Operations team is responsible for setting up and execution of the credit risk management policies and procedures, work in closely with the Country Head, Product and Regional Credit Risk team assisting in shaping technological and risk methodology improvements for all the markets. The individual joining the Country Credit Operations team will have the unique opportunity to rapidly grow professionally as the team embarks on this new journey across all aspects of the credit risk framework, from data integrity, to systems, reporting, and risk/capital methodologies.
The day-to-day activities:
· Build reliable, trusty and long-term relations with assigned customers
· Negotiate & motivate customers to carry out their loan’s obligations
· Provide an up to date information to customers about their current debt and channels of repayment
· Follow up with customers who did not fulfill their promises to pay
· Establish repayment schedules based on customers' financial situations
· Fulfil the KPI’s established by Collection managers
· Provide high-quality customer service for delinquent clients based on best practices
The must haves:
· Problem solving and argumentation ability
· Excellent communication skills
· Negotiation skills to persuade customers to repay the debt
· Able to work under stress
· Good interpersonal skills
· Honest, pro-active, customer-oriented and detail-focused
· Team player
Qualifications:
- Experience in a call center is a plus (collections or customer service)
- Clear language and understandable talking
- Able to work with PC
- Basic English knowledge (to work with the system in English)
