Job Purpose:
- Zuellig Pharma Vietnam (ZPV) is a service partner, who helps over 20 Pharmaceutical MNCs ensure a smooth supply of their healthcare products to pharmacy & hospital customers nationwide.
- The services, which ZPV & our local distributors provide, include importation, warehousing, delivery, quality assurance, IT, service call center, sales order generation, AR collection & other customer services.
- The business relationship with our clients evolves around teamwork & effective collaboration between ZPV departments & clients. This is where the Client Business Management (CBM) team plays the coordinator role, improving communication & ensuring all stakeholders work together to deliver these services in a timely & quality manner.
- Doing these consistently helps improve client satisfaction, supports both parties in achieving their business goals, & ultimately sustains the long-term partnership between ZPV & our clients.
- Working under the Pharmacy Support & Commercialization director, the Client Business Management team (Manager & Associate Manager) also assists the director in strategic planning, business analysis & leading commercialization projects for the Pharmacy & Wholesaler channel.
Responsibilities:
Client Business Assistant Manager supporting Client Business Manager to perform the following tasks:
Manage Quarterly Business Reviews (QBR) between Clients & ZPV departments:- Organize meetings (time, venue & agenda), prepare business review & analysis (including graph, chart & market insights) & summarize presentations from all departments.
- Facilitate QBR discussion, clarify issues, record action points in Meeting Minutes, and present the slides (if required).
- Communicate Meeting Minutes to all stakeholders & monitor to ensure action point completion.
Business Issues resolution within timeline:- Capture business issues in Client Request Log (which are elevated outside of QBR) & monitor the progress until completion.
- Initiate & drive changes in our process to avoid errors happening again.
- Evaluate Client satisfaction rating & lead relevant departments to implement improvement plans.
Key Contact Point & Process Clarification:- Develop & maintain quarterly Key Contact list of ZPV departments & clients.
- Develop, update key S&OPs & align the process between ZPV & clients.
Actively coordinate with Business Development to help new clients on-board & organize their orientation with all ZPV departments.Requirements:
Education & Qualification:
- University graduate.
- English qualification, high score in speaking, writing & listening.
Working Experience:
- Minimum 3 - 5 years.
- Solid project management capabilities.
- Strong strategic business planning & marketing analysis experiences.
- Demonstrated experiences in leading cross-functional projects.
- Prefer having experiences in Customer Service & Operation with considerable understanding of Logistic, Operation & Finance processes.
Competencies:
Functional competencies:
- Call plan setting (basic).
- Product Knowledge.
- Territory & Account Management.
- Selling skill.
- Coaching skill.
Leadership competencies:
- Strategic thinking.
- Managing complexity.
- Leading change.
- Empowering people.
Skills:
- Well-developed communication & presentation skills (in English).
- Competent with MS PowerPoint, Expert in Excel.
- Strong business analytical experiences, including analytical skills on graph, chart, market share & trend.
- Ability to work under high pressure.
Other Specific Requirements:
- Working experiences for Pharmaceutical company or Distribution business is a plus.
- Having exposure working with director level, such as CEO, CFO.
