Client Business Associate Manager

Job Purpose:

• Zuellig Pharma Vietnam (ZPV) is a service partner, who helps over 20 Pharmaceutical MNCs ensure a smooth supply of their healthcare products to pharmacy & hospital customers nationwide.
• The services, which ZPV & our local distributors provide, include importation, warehousing, delivery, quality assurance, IT, service call center, sales order generation, AR collection & other customer services.
• The business relationship with our clients evolves around teamwork & effective collaboration between ZPV departments & clients. This is where the Client Business Management (CBM) team plays the coordinator role, improving communication & ensuring all stakeholders work together to deliver these services in a timely & quality manner.
• Doing these consistently helps improve client satisfaction, supports both parties in achieving their business goals, & ultimately sustains the long-term partnership between ZPV & our clients.
• Working under the Pharmacy Support & Commercialization director, the Client Business Management team (Manager & Associate Manager) also assists the director in strategic planning, business analysis & leading commercialization projects for the Pharmacy & Wholesaler channel.

Responsibilities:

Client Business Assistant Manager supporting Client Business Manager to perform the following tasks:

1. Manage Quarterly Business Reviews (QBR) between Clients & ZPV departments:
   • Organize meetings (time, venue & agenda), prepare business review & analysis (including graph, chart & market insights) & summarize presentations from all departments.
   • Facilitate QBR discussion, clarify issues, record action points in Meeting Minutes, and present the slides (if required).
   • Communicate Meeting Minutes to all stakeholders & monitor to ensure action point completion.
2. Business Issues resolution within timeline:
   • Capture business issues in Client Request Log (which are elevated outside of QBR) & monitor the progress until completion.
   • Initiate & drive changes in our process to avoid errors happening again.
   • Evaluate Client satisfaction rating & lead relevant departments to implement improvement plans.
3. Key Contact Point & Process Clarification:
   • Develop & maintain quarterly Key Contact list of ZPV departments & clients.
   • Develop, update key S&OPs & align the process between ZPV & clients.
4. Actively coordinate with Business Development to help new clients on-board & organize their orientation with all ZPV departments.

Requirements:

Education & Qualification:

• University graduate.
• English qualification, high score in speaking, writing & listening.

Working Experience:

• Minimum 3 - 5 years.
• Solid project management capabilities.
• Strong strategic business planning & marketing analysis experiences.
• Demonstrated experiences in leading cross-functional projects.
• Prefer having experiences in Customer Service & Operation with considerable understanding of Logistic, Operation & Finance processes.

Competencies:

Functional competencies:

• Call plan setting (basic).
• Product Knowledge.
• Territory & Account Management.
• Selling skill.
• Coaching skill.

Leadership competencies:

• Strategic thinking.
• Managing complexity.
• Leading change.
• Empowering people.

Skills:

• Well-developed communication & presentation skills (in English).
• Competent with MS PowerPoint, Expert in Excel.
• Strong business analytical experiences, including analytical skills on graph, chart, market share & trend.
• Ability to work under high pressure.

Other Specific Requirements:

• Working experiences for Pharmaceutical company or Distribution business is a plus.
• Having exposure working with director level, such as CEO, CFO.

• Pharmacist college or Pharmacist or Medical Doctor/ Tốt nghiệp cao đẳng dược hoặc Dược sĩ đại học hoặc Bác sĩ
• At least 1 year experience working as Business Consultant/ Có ít nhất 1 năm kinh nghiệm làm nhân viên tư vấn kinh doanh
• Call plan setting (basic)/ Lên kế hoạch thăm viếng khách hàng cho địa bàn phụ trách
• Product Knowledge/Kiến thức sản phẩm
• Territoty & Account Management/ Kỹ năng quản lý địa bàn
• Selling skill/ Kỹ năng bán hàng
• Integrity/ Trung thực
• Hardworking and enthusiasm/ Làm việc chăm chỉ và nhiệt tình trong công việc
• Willing to learn/ Có tinh thần sẵn sàng học hỏi, cầu tiến

• Qualification: Bachelor
• Age: Unlimited
• Job type: Permanent