City Operations Manager

About the role

As a City Operations Manager, you will be responsible for building and leading the operations team within your city. You will also set the strategy for the city and be responsible for P&L of your city.

Responsibilities

• Lead and manage an operations team.

• Set city strategy and be responsible for P&L.

• Manage and coordinate all vendor activities related to warehousing, maintenance and deployment.

• Represent Grab at community events.

• Set KPIs and other incentives for your team.

• Set high operational standards and improve efficiency.

• Continuously analyze data and improve revenue for your Area.

• Report on key metrics of the business to the country manager and senior management.

• Work with other functions to drive initiatives to enhance customer experience.

Qualifications

• Prior experience in investment banking, logistics, engineering, marketing or operations management will be considered.

• Ability to analyze data and derive actionable insights.

• Detail-oriented.

• Entrepreneurial and MUST be willing to lead by example.

• Able to work in a fast paced, start up environment.

• At least 4-5 years of work experience, of which at least 2 years leading a team.

• Ability to read and write in English and Tagalog.