Get to know the Team
We are a team that celebrates mutual respect and collaboration. We are passionate about creating value for customers and partners. We strive to do excellent and meaningful work with the clarity of thought, creativity and effective execution. If all these excite you, join us today.
Get to know the Role
The City Operations Lead is responsible for co-developing and executing the growth strategy for assigned geographical locations. He manages and ensures the efficiency of daily operations as well as provides relevant consumer insights to Head Office in a timely fashion.
Responsibilities –
- Owns and oversees daily operations in the assigned location. Monitor staff attendance in accordance with work schedule. Ensure that staff are clear on their responsibilities and follow company policies.
- Define the current local landscape. Understand consumer pain points, competitive landscape, local trends, and opportunity areas. Provide relevant local insights to head office which are critical for developing an effective growth strategy.
- Identify business opportunities and strategic partnerships for Grab, and key segments to target. Engage prospects / partners by effectively developing and communicating a clear Grab value proposition specific to the partner’s needs.
- Lead for local execution following quality standards. Ensure spending is within agreed guidelines. Report deviations and forecast spend to head office. Report learnings on execution as well as other industry activities and provide recommendations / next steps.
- Lead and manage for any disputes involving operations; ensure high service quality levels for both passengers and drivers.
- Identify and improve on process and procedure inefficiencies within local operations. Implement control measures to ensure zero incidences of fraud.
- Review local operation and sales reports, ensuring accuracy of content, and taking corrective actions if necessary
- Support to build and maintain a high performing team with a best in class team culture. Manage and motivate the team to achieve targets. Track progress of each staff, and provide support and coaching to them as required, including problem solving and conflict resolution (as needed). Conduct regular staff performance appraisals and continuous professional development of teammates.
Our-Must Haves for the Ideal Candidate:
- Have at least a University degree in Operations Management, Business Management, Sales, Marketing or related fields. Experience in a similar start-up or fast-paced, hyper-growth environment is a definite plus.
- At least 3 years’ experience in a management position with a proven track record
- Good command of written and spoken English AND Burmese.
- Decent proficiency in MS Office
- Deep understanding of a winning team’s DNA; track-record of building well-rounded teams
- Ability to work independently and deal effectively with complex, changing, and ambiguous environments
- Demonstrates clarity of thought, sharp analytical ability, effective problem-solver.
- Strong inter-personal skills to manage both internal and external stakeholders.
- Strong code of ethics and sound business judgment required.
- Strong track record in project management, a high level of attention to detail and efficiency while working on various initiatives and under tight timelines
