City Marketplace Efficiency Lead , Makassar

Job Purpose

Part of the core GrabFood city Makassar team, to lead and grow the business Monitor and drive improvements in the city performance, understanding local city dynamics by area and time, to improve reliability and overall marketplace efficiency Build strong local operational processes, working with local and country teams

Key Responsibilities:

Functional

Responsible for monitoring and improving overall city marketplace performance. This includes building processes to monitor real-time activities on the ground, and implementing operational fixes to improve reliability. Proactive collaboration with local Driver Operations teams as well as country teams and product teams to improve the overall GrabFood Driver experience Manage local team for on ground operational work

People

Hire and manage strong local operations team

Key Requirements

Minimum 2-3 years of relevant work experience in consulting, operations management, financial services, or start-up/tech industry Strong analytical ability, comfortable with analysing data to make decisions Strong people and stakeholder management experience Understand how to build processes, with great communication/interpersonal skills Able to communicate in English, including reading/writing Willing to be hands on as needed and proactively assume responsibilities and ownership Ability to work independently and deal effectively with complex, changing and ambiguous environment