Work location: Ho Chi Minh
Salary:
Industry: Banking
Deadline to apply:
Level: Experienced (Non - Manager)
– Work on duty shifts (08 hours/shift/day), including holidays and holidays, ensuring 24/7 operation.
– Receive customer questions, consult and provide guidance on appropriate banking products and services.
– Receive customers’ requests/claims when customers encounter error during their usage of IVB’s products and services. Checking and solve the requests/claims within the prescribed scope of authority or forward to the relevant operational departments, monitor the processing results of the operational department and promptly respond to customers.
– Coordinate with relevant Departments/Branch/Transaction Offices to find out appropriate solutions and comply with regulations until customers are satisfied to minimize negative impacts on the bank's image.
– Detect typical problems during the call reception process and make recommendations within the scope of responsibility to provide timely remedial measures and limit risks for the bank.
– Regularly update regulations on banking products and services promptly to ensure the most accurate information about products and services is provided to customers.
– Implement marketing and customer care programs; Introduce banking products and services; Promote the reputation and image of the Bank during communication with customers.
– Perform other tasks as requested by the Section Head or Department Head.
Indovina Bank Ltd.
indovinabank.com.vn Number of employees: 1000