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Call Center (Tổng đài viên)

Indovina Bank Ltd.
Updated: 05/07/2025

Employment Information

  • Work location: Ho Chi Minh

    Salary:

  • Industry: Banking

    Deadline to apply:

  • Level: Experienced (Non - Manager)

Benefits

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Job requirement

– Work on duty shifts (08 hours/shift/day), including holidays and holidays, ensuring 24/7 operation.

– Receive customer questions, consult and provide guidance on appropriate banking products and services.

– Receive customers’ requests/claims when customers encounter error during their usage of IVB’s products and services. Checking and solve the requests/claims within the prescribed scope of authority or forward to the relevant operational departments, monitor the processing results of the operational department and promptly respond to customers.

– Coordinate with relevant Departments/Branch/Transaction Offices to find out appropriate solutions and comply with regulations until customers are satisfied to minimize negative impacts on the bank's image.

– Detect typical problems during the call reception process and make recommendations within the scope of responsibility to provide timely remedial measures and limit risks for the bank.

– Regularly update regulations on banking products and services promptly to ensure the most accurate information about products and services is provided to customers.

– Implement marketing and customer care programs; Introduce banking products and services; Promote the reputation and image of the Bank during communication with customers.

– Perform other tasks as requested by the Section Head or Department Head.

Company Overview

Indovina Bank Ltd.

indovinabank.com.vn Number of employees: 1000

Indovina Bank Ltd. (IVB) is Vietnam's first joint-venture bank established on 21 November 1990, under license No. 135/GP issued by the State Committee for... View more

Call Center (Tổng đài viên)

Indovina Bank Ltd.