Nhà Tuyển Dụng: Đăng Tuyển Dụng | Tìm Hồ Sơ

Thông tin tuyển dụng được đăng trên 4 website lớn       Truy cập hơn 800 ngàn hồ sơ ứng viên       Thông tin tuyển dụng được đăng trên 4 website lớn       Truy cập hơn 800 ngàn hồ sơ ứng viên

Call Center Team Leader

Mô tả công việc

_ Develop, maintain and improve call center operations, procedures which are in line with company strategies in each period of time.

_Build, operate and innovate the Call center system in order to enhance the productivity & quality of call staffs, as well as offering the excellent customer services to customers.

_Carry out the supervision, coaching, call monitoring, training, reviewing and disciplining, as well as performance monitoring, measurement and evaluation of all Call center’s staffs.

_Perform all cross/ up selling and customers services campaigns in order to build loyalty and retain good customers, as well as maximize the profits from existing customers.

_ Find out and recruit suitable candidate for Call Center

_Others tasks will be assigned by Line Manager And/ Or B.O.D.

Yêu cầu công việc

_At least 5 year’s experience in Call Center including at least 3 years of experience on Customer Complaint Handling

_English, Vietnamese: fluency

_Good at computer skills (Email, Word, Excel, Power point, Visio, Project…)

_Communication with calm;

_Be able to work under high pressure.

_Excellent communication, leadership and interpersonal skills

_Excellent problem solving skills;

_Logical thinking and good analyzing skills;

_Well negotiating skill;

       _Well understanding about customer behavior in banking & finance industry

  • Benefits:

*** We proudly offer this position to successful candidate with very competitive income package, as well as attractive compensation & annual bonus. At MAFC, we work 5 days per week, working shift schedule & offers 15 days of Annual leave.

 *** You may access our website to have more detailed information: http://www.mafc.com.vn

*** If you have interest to be part of a "Fastest Growing Consumption Finance Company" in Vietnam, do not hesitate to join us by making online application or sending directly your profile to our HR Dep