Business Operations Executive, GrabBus

Get to know our Team:
The team is filled with idealistic realists who are looking to build and launch bus and shuttle transit businesses, see transport solutions thru the lens of a multi-modal and mass transit approach and provide an affordable and accessible public transport in PH.

This is your opportunity to manage product lifecycle from conception to launch to millions of users.

Get to know the Role:
Assist the Growth & Business Operations Manager to:
- Formulate standards & execute work processes for daily office and on-the-ground operations to create a sustainable supply and passenger experience.

- Supervise and coordinate office and on-the-ground agents to support both passenger and driver journey

- Liaise within the organization & with shuttle/bus company representatives to support all Shuttle & Bus-related inquiries and concerns.

The day-to-day activities:
Operations Excellence

- Deploy support agents on-the-ground to support and new route launches.

- Excellent Supply Coordination – bringing together teams on the ground to launch and run the service. Executing with quality and in a timely fashion, not just going through the motions.

- Observing ground operations to understand how customers experience the product.
- Get a deep understanding of what the customer needs in order to provide insight

Supply Performance

• Report supply utilization to maximize utilization.

• Analyze route performance and opportunities for development.

• Coordinate efforts with Customer Experience and other outward facing team.

Supply & Partner Relations

- Train drivers and partners to achieve desired level of competency and execution.

- Represent Grab and relate harmoniously with participating partners.

The must haves:
- Bachelor’s degree, preferably from an engineering or science background.
- 1-3 years’ experience in a business environment, preferably in a front-end customer facing role.
- Able to work in a fast paced environment with tight deadlines.

Technical Skills
- Possesses solid skills on Microsoft Office Programs (Excel, Powerpoint, etc.).
- Economics or statistics background would be a plus.

Specific experience
- This is a “hands-on” role – need to be willing to roll up sleeves.
- Willingness to learn & ability to adapt is a big plus.

Overall experience
- “Can do” Attitude – Regardless of what roadblocks or difficulties might arise in the course of the day, to take an open-minded approach to working around them.
- Team player able to work with external parties and own team.
- Effective communicator – verbal and written

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