Business Intelligence and Insights Analyst, GrabPay

Solving critical transportation challenges and making transport freedom a reality, Grab is Southeast Asia's leading ride-hailing platform that is impacting over 630 million people in Southeast Asia.

Started in 2012 as as a taxi-hailing app, Grab has since extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Emerging from this dominance in transport is the opportunity to build Southeast Asia’s largest payments platform, GrabPay. Today, GrabPay is the highest frequency transaction platform in Southeast Asia. In what is largely a cash-based society, Grab is at the forefront pushing cashless technology development and adoption across the region. We look towards making seamless mobile payments a reality in Southeast Asia.

About the GrabPay team

The Business Intelligence and Insights team performs a critical function within the GrabPay team. You will work on one of the largest and most fascinating fin-tech datasets in Southeast Asia to solve challenging problems as we build the first regional mobile payments platform.

The Business Intelligence and Insights team are vital analytical partners to our teams on-the-ground, providing them with much-needed market and user insights to plan and execute better. You will have access to an entire suite of business intelligence tools, using them to analyse performance, pin-point challenges, and craft solutions to drive user adoption and growth. You will also help design and execute user and market research to influence product strategy. If you're looking to use data and research to help analyse business strategy and execution, this is your opportunity.

You'll get to:

• Assist and lead end-to-end data analysis projects for the GrabPay team; identifying issues, segmenting and profiling users, gathering market information, analysing data, and interpreting patterns and trends with the purpose of generating insights to inform both critical strategic direction and daily operational decisions alike.
• Build strong relationships with management; translate data speak to human speak in order to effectively conceptualise analysis and propose solutions to business stakeholders with the purpose of enhancing operational performance.
• Design and execute user and market research to influence product strategy.
• Collaborate with product, engineers and partnerships to manage business intelligence tools and identify new opportunities to expand Grab’s universe of data by identifying and collecting adjacent data to enrich insights

What we need:

• A Bachelor's degree in engineering, computer science, or business-related fields.
• Minimum 2-3 years of business analytics experience including experience in designing and leading analysis and research. Experience in fin-tech / TMT is a plus.
• Proficiency with MySQL and familiarity working with BI tools such as Tableau. Experience with R, Python or any programming language is a plus.
• Ability to use data visualisation to interpret user segmentation and insights analysis.
• Experience designing user and market research to gather data and feedback to influence product strategy.
• Ability to communicate effectively and present results succinctly to senior management.
• Passionate about solving problems – possesses a relentless need for investigation and data exploration.
• Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly.