Business Excellence Manager - GrabExpress

Get to know the Role:

• Lead multiple process improvement projects with direct contact with senior executives in the organization.
• Participate in the shaping, deployment and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
• Facilitate quality and change management processes
• Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
• Perform business process mapping & analysis
• Serve as a the principal adviser for Grab for all departments within this growing organization.
• Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The day-to-day activities:
 

• Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
• Conduct process bench-marking exercise
• Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
• Mapping functional solution to technical solution
• Create to-be process maps and functional design.
• Identify the best process to be mapped with the system to improve productivity of the team.
• Process data analysis using six sigma methodologies
• Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
• Develop guidelines for process improvement initiatives
• Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

The must haves:

• Minimum of 3-5 years of experience within management consulting

• Exceptional writing and presentation development skills. Adept at conveying, both in writing and through presentations, an approach based solution.

• Strong analytical and communication skills.

• Project management experience including mid to large scale initiatives.

• Bachelor’s Degree, preferably in Business or Engineering

• Strong problem solving skills

• Familiar with Ms. Excel and PowerPoint