Work location: Ho Chi Minh
Salary:
Industry: Textiles / Garments / Fashion
Deadline to apply:
Level: Manager
BUSINESS DEVELOPMENT:
Develop and execute strategic business plans
Identify and evaluate potential brands, buyers, customers and business opportunities through market research and analysis.
Build and maintain strong relationships with existing customers while actively seeking new partnerships to drive sales growth.
Collaborate with sales, marketing to collect and update markets and customer information in Garments & Footwear Industries
Lead negotiations and contract discussions with customers and close new business deals
Work closely with customer service, product development, supply chain to proceed with the orders
Provide trustworthy feedback and after-sales support
Prepare and deliver presentations, proposals, and reports to customers and stakeholders.
Meet and exceed sales targets and performance metrics set by the company.
CUSTOMER SERVICE TEAM MANAGEMENT
Manage daily customer service tasks including order processing, order tracking, delivery, leadtime, AR collection, account allocation to CS staff, etc…
Effectively manage performance and workload of CS team.
Monitor ERP system from beginning to the end to ensure customer information and order status are updated accurately
Manage customer expectations regarding communication, complaints, after-sales service
Propose solutions to support sales development capabilities to ensure service quality and meet customers’ requirements.
Propose solutions to handle customer complaints according to the Company procedures and service standards.
Be responsible for coaching and training existing CS staff and newly joined CS staff on customer service mindset and daily tasks
Build a team with strong knowledge who can consult and good problem solving to customers
GENERAL TASKS
Act on Special Assignments from the Managing Director.
Other tasks as required by Manager
