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Business Development Associate (GCB8)

HSBC Vietnam
Updated: 04/05/2021

Employment Information

Benefits

Insurance, Travel opportunities, Incentive bonus, Health checkup, Training & Development, Salary review

Job requirement

In this role, you will:

Provide critical support to the sales team to achieve sales excellence

  • Process post application & sales process with internal stakeholders (eg; GWIS, FOL, CEPS fulfillment etc) to facilitate smooth delivery of customer service and sales.
  • Manage all dealership incentive (eg car dealer incentive etc) in a timely manner.
  • Manage the reporting elements and generate trends/ analysis/ key statistics/ reports/ data to help improve overall efficiency, productivity and effectiveness of Mobile Sales.

Provide excellent customer services

  • Provide support to the RBWM business by actively and reactively assisting customers for account enquiries and ongoing account maintenance.
  • Provide assistance to the Sales team on SNAG (ie : investigation) items and support sale team in the fulfillment of the sales / customer needs.
  • Act as Customer interface with Service Delivery - Ensure that customers’ needs are met by ensuring that facilities are executed efficiently and accurately.

Operational Excellence

  • Assist line managers to highlight process deficiencies and recommendations.
  • Contribute by active participation to identify wok improvement to automate, centralize, migrate to ensure high efficiency in servicing customers. Eliminate non value added work without increasing risk to bank.

Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:

  • Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
  • Ensuring strict compliance with government banking regulations.
  • Timely implementing internal and external audit points together with any issues raised by external regulators.
  • Stay vigilant and identify operational risks based on people, process, systems and external arising from fraud , unauthorized activities, error, omission , inefficiency, system failure and external events.
  • Report to line manager for assessing the impact and likelihood of risk materializing and vulnerability.

Company Overview

HSBC Vietnam

https://hsbcvncareer.com

Some careers shine brighter than others If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you... View more

Business Development Associate (GCB8)

HSBC Vietnam