Purpose
Act as the analytical backbone of the transformation program. Translate business needs into actionable insights, ensure data-driven decision-making, and support solution design across Pilot and Roll-out phases.
Core Responsibilities
- Requirements Gathering: Engage stakeholders to capture, validate, and prioritize business needs.
- Process Mapping: Document current vs. future state processes; identify gaps and improvement opportunities.
- Data Analysis: Analyze performance metrics, KPIs, and dashboards to support decision-making.
- Solution Design Support: Collaborate with product, tech, and ops teams to shape fit-for-purpose solutions.
- Testing & Validation: Support UAT planning, execution, and defect resolution.
- Reporting: Build and maintain reports, dashboards, and insights for SteerCo and workstream leads.
Key Deliverables / OKRs
- Business requirements documented and signed off pre-Pilot.
- Process maps and gap analyses completed for all key workstreams.
- Weekly performance dashboards delivered on time.
- UAT completed with ≥95% test case pass rate.
- Post-Pilot insights and recommendations delivered within 2 weeks of Go-Live.
