Bachelor’s degree in
business management statistics computer science or a related field and three
years of related work experience in a business analyst role using analysis
techniques writing technical and/or online documentation for end-users or an
equivalent combination of education and experience.
Job Knowledge Skills:
Microsoft Word:
Intermediate
Microsoft Excel:
Intermediate
Microsoft PowerPoint:
Intermediate
Microsoft Access:
Intermediate
Microsoft VISIO:
Intermediate
Business Processes:
Intermediate
Business Case Preparation:
Intermediate
Business Cost Benefit
Analysis: Intermediate
Business Definition
Requirements: Intermediate
Strong analytical
interpretive and written/verbal communication skills. Knowledge of business
operations and requirements and business modeling concepts (required)
Excellent presentation
oral written and interpersonal communications skills to effectively interact
and negotiate with internal/external customers and all levels of management;
Ability to maintain
professionalism. Intermediate knowledge of importing data for use in report
software spreadsheets graphs and flowcharts.
Principal Duties Responsibilities:
Under general direction,
maps current business processes to provide a foundation for defining business
activities. Uses business process maps to develop procedures, models, and
operational processes.
Develops accurate project
deliverables including but not limited to business requirements, technical
requirements, project charters, communication plans, risk mitigation plans,
quality plans, cost/benefit analysis, interface specifications, issues/concerns
logs, project certification logs, project checklists, use-case scenario
specifications, and process models.
Manages the process in
developing the project charter to include conducting a preliminary assessment
of business needs.
Applies appropriate
analysis to business unit issues to provide the best resolution and satisfy
internal and external customers.
Houses all project
deliverables in a project Sharepoint repository. Participates in business
process management group efforts to collect and analyze metrics and continually
improve processes owned by the group; participates in root cause analysis to
recommend quality/service enhancements or other appropriate actions to improve
productivity for the business units;
Uses knowledge of
processes and their relevancy to project development to effectively address the
customer’s needs and initiates timely action to meet them; discusses process
flows and identifies process bottlenecks;
Leads and participates in
peer reviews; contributes to comprehensive development strategy that supports
the corporate business strategy;
Provides input from the
perspective of cross-departmental functions Acts as a liaison between business
units Project Management Office Software Quality Assurance and IT by opening
and maintaining lines of communication to monitor and improve satisfaction;
makes recommendations for quality/service enhancements;
Manages business unit
expectations of initiatives and projects; ensures success of
projects/initiatives by coordinating system and process enhancements and
communicating them to the business units and other affected departments before
project implementation including train-the-trainer sessions as necessary
Creates reports to support quality reviews and to provide management
information;
Develops operational
reports in support of business process research and/or project successes to
include regular return on investment review; and provides analysis of those
reports to management about key release metrics; presents and discusses these
reports and analysis with management.
Maintains records related
to projects such as scope change control documentation cost-change control
documentation and revised requirement documents (essentially all business
documents throughout the life of the project); possibly assists in developing
methodologies for maintaining information in systems; researches available
information and standards for maintaining such information; writes procedures.
Communicates and
collaborates with technical and nontechnical staff and implements new
procedures upon approval Performs other related duties as assigned.
Candidate Characteristics:
Participates on multiple
teams at one time while maintaining a high level of customer service and focus
on commitments Documents and creates systematic and manual operations
procedures in user-friendly language Applies statistical and other research
methods into systems issues as required Review complex data and derives summary
conclusions
Engages in discussions
with those who may not be willing to participate or contribute ideas; shows
respect for differences and diversity; seeks opportunities to share information
and offer ideas that will allow others to benefit or succeed; has facilitated a
group discussion or decision that enabled the group with some guidance to reach
a decision or achieve a result.
Effectively communicates
ideas opinions questions or concerns in one-on-one situations; accurately
restates them even when he/she disagrees; understands and articulately answers
questions when asked; seeks feedback on own verbal and nonverbal style and
effectiveness; practices attentive and active listening skills.
Learns the process used by
an enterprise to provide advice; understands the relationship between the
enterprise and its customers; possesses good verbal and written communication
skills and presents a professional image with clients Develops and understands
clients’ needs and initiates timely actions to meet them; works to build and
maintain client relationships while minimizing need for clients to direct work;
senses when client is in a critical period and makes self-available beyond
normal expectations.
Investigates a problem or
situation with limited guidance; pursues issues symptoms or a series of
incidents that could potentially lead to a problem; finds and questions
individuals closest to a problem; asks open-ended questions to obtain information
about what happened and why; understands where to find information sources and
how to use them.
Listens to new ideas with
an open mind; understands existing incentive and reward systems for innovation
and creativity; exhibits interest in new ideas and experimentation by voicing
identified opportunities for innovation.
Working Conditions: Normal office environment
The statements above
describe the general nature and level of work in this classification. They are
not an exhaustive list of all responsibilities duties and skills required of
personnel so classified.
