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Business Analyst – Debt Collection System Transformation

Ngân Hàng TMCP Quốc Tế Việt Nam
Updated: 03/07/2025

Employment Information

Benefits

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Job requirement

We are seeking a Business Analyst to support the modernization of our Debt Collection System (DCS). This role will be responsible for gathering business requirements, analyzing processes, and bridging the gap between technology teams and business stakeholders to ensure the successful implementation of a cloud-based, AI-powered, and mobile-first debt collection platform.

The ideal candidate has experience in banking, fintech, or enterprise IT, with a strong background in business process optimization, system integration, and regulatory compliance.

Key Responsibilities

  • Work with business stakeholders from debt collection, risk, IT, compliance, and finance to define and document business and functional requirements for the new DCS.
  • Conduct gap analysis between current debt collection workflows and the future system’s capabilities.
  • Collaborate with technology teams, software vendors, and third-party partners to ensure business needs are accurately translated into system features.
  • Define and document end-to-end user journeys, use cases, and process flows to optimize collection strategies.
  • Assist in data migration planning, ensuring data integrity and regulatory compliance throughout the transition.
  • Support AI-driven automation initiatives by identifying key areas where machine learning models can improve collection efficiency.
  • Develop and maintain detailed business requirement documents (BRD), functional specifications (FSD), and user stories.
  • Coordinate with testing teams to develop UAT test cases and validate that system changes meet business expectations.
  • Facilitate training and change management efforts, ensuring end-users adopt the new system effectively.

Company Overview

Ngân Hàng TMCP Quốc Tế Việt Nam

www.vib.com.vn

Ngân hàng TMCP Quốc Tế Việt Nam, tên viết tắt là Ngân hàng Quốc Tế (VIB) được thành lập ngày 18 tháng 9 năm 1996, trụ sở đặt tại 16 Phan Chu Trinh, Q. Hoàn... View more

Business Analyst – Debt Collection System Transformation

Ngân Hàng TMCP Quốc Tế Việt Nam