BIS Business Analyst (Salesforce)

Get to know the Role:

The role will require an individual to analyse business requirements, develop and implement solutions. Document As-Is and to-be processes and communicate to peers, end users as well as key stakeholders. Have extensive experience project management as well as SFDC internal reporting.

This role also requires the individual to be experienced and demonstrated actual hands-on exposure to Salesforce functionalities and/or integrating SFDC to 3rd party Apps/tools.

The ideal candidate will be passionate about their work, self-motivated, detailed oriented and have excellent problem-solving abilities. They are comfortable to work within an amorphous, evolving situation, take charge and responsibility for resolving and working out simplified solutions in a complex environment.

The day-to-day activities:

• Owns the SFDC relationships across 8 BUs within Grab. S.E.A’s largest unicorn

• Act as Salesforce.com single point of contacts for key business stakeholders.

• Communicate & coordinate with business units to deliver customer-facing solutions.

• Develop business & user requirement, functional specifications and system design specifications for business and technical team engagement, from a diverse number of BUs and translate requirements into scalable solutions.

• Reviews and edits requirements, business processes and recommendations related to proposed solution.

• Provide technical/functional knowledge to other team members regarding Salesforce

• Recommend best practices to business users and stakeholders.

• Perform 1st level impact analysis for requested changes and/or defects

• Drive key meetings with Business Owners and local POCs, including requirement sessions, system demos, user acceptance testing, and end-user training

• Participate in Salesforce.com related projects.

• Manage project & implementation timelines

• Develop and Manage utilization, productivity and business reports

The must haves:

• 5 - 8 years of experience working with Salesforce.com environment

• Experience in stakeholders’ management and able to work with different hierarchies of the organization.

• Experience with requirements gathering documentation and resting processes.

• Strong project management skills and able to work under pressure with specific deadlines.

• Strong communications skills to work with different teams across business.

• Experience using Salesforce to develop client or business solutions

• Hands on experience configuring Salesforce including workflows, validation rules, and security controls

• SFDC Admin Certification is required

• PMP Certification will be an advantage