ROLES:
We are building Vietnam’s leading pre-loved luxury retail concept, combining heritage craftsmanship with modern resale values of sustainability and circular fashion. As the Assistant Retail & Operations Manager, you will be responsible for overseeing the daily operations of resale luxury goods business. This is a dynamic role that requires a good blend of retail expertise and operational excellence. This role supports both client engagement and back-end operational processes including authentication, inventory, and logistics.
Retail Operations
- Supervise daily operations across boutique and website.
- Maintain a clean, organized, and inviting store environment that upholds our luxury standards.
- Ensure store SOPs (service, sales, VM, security, stock handling) are strictly followed.
- Support execution of marketing and promotional activities within stores.
- Drive KPIs (sales, client retention, stock turnover, margin).
Pre-Loved Authentication & Inventory Control
- Act as the main point of contact with 3rd party authenticator.
- Coordinate with the provider on all matters related to the pricing and authentication of our products.
- Oversee photography and web content, ensuring all visuals and descriptions are high-quality and accurate.
- Ensure a smooth flow of communication and data between the physical store and the 3rd party to streamline our processes.
- Address any issues or service needs by working with the provider to find a timely solution.
- Maintain accurate stock management: inventory reconciliation, rotation, and consignment.
- Monitor stock mix to maximize sell-through and margin contribution.
Client Experience & Service Excellence
- Train and guide sales associates on luxury service standards and storytelling around pre-loved value.
- Develop clienteling initiatives to build trust and repeat purchase
- Handle customer inquiries and resolve issues professionally, focusing on a high level of customer satisfaction.
- Assist in curating and maintaining a collection of high-quality products on the sales floor
Business & Financial Support
- Assist in preparing sales reports, P&L tracking, and OPEX/CAPEX requests.
- Monitor operational costs and propose efficiency improvements.
- Support business expansion (new stores, pop-ups, e-commerce rollouts).
Team Leadership & Development
- Coach, motivate, and evaluate front-line staff performance.
- Ensure adherence to company, and compliance standards.
- Foster a culture of collaborations, effectiveness and ownership.
- Additional tasks may be required following business needs
