Get to know our Role:
Leading for Social branding and service team and prepare monthly rewarding system thus provide regular content on social media platform.
The day-to-day activities:
- Ensuring team engagement and internal reward system (service quality)
- Creating awareness and improving internal perception towards social media care (service outreach)
- Engaging internal and external stakeholders in social media complaint management (service outreach)
- Ensuring smooth coordination between social care, social media (marketing), CE, and product squad
The must haves:
- University background (S1) from any discipline, preferably Communication / Engineering / Statistics / Economics with at least 5 years working experience in Telco Industry, FMCG, e-commercewith sufficient knowledge in Social Media platform, Interaction/Language, and Social media community behavior.
- Strong written and verbal communication skills; a persuasive and passionate communicator with good public speaking skills
- Passion for all things social - staying on top of the latest trends, platform updates, as well as local nuances of consumer behavior
- Creative copywriter / able to supervise the communication template or direct them
- Up-to-date on local internet lingo a plus
- A fluent English speaker with excellent written skills.
