Assistant Manager, Performance Management & Training

Insurance, Training & Development, Accommodation, Employee Shuttle Service, Annual Leave

Reporting to Manager, Performance Management and Training; assist in the delivery, evaluation and enhancement of core training programs as mandated by Table Games in consultation with the Corporate Training and Development Department. Assist to develop new curriculum and design training programs to ensure they meet both the business needs of our guests and the personal and professional development need of team members. Work closely with internal clients to identify and deliver customized performance solutions to resolve operational problems and/ or drive business opportunities. Assist to facilitate high impact coaching sessions and skills remediation workshops in response to the performance needs of Table Games. Ensure compliance with all gaming and company regulations and procedures. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

Duties may include but not limited to:

• Coordinate and deliver guest service training programs and VIP service enhancement workshops
• Provide guidance, direction and coaching to table games management and staff, ensuring they have the skills and knowledge to perform their jobs effectively
• Assist in the development of training manuals including the processing of training videos.
• Assist in regular assessments of table staff to evaluate their proficiency in guest service and technical skills
• Assist in regular workshops for skills improvement and refresher training on an ongoing basis for existing team members
• Under direction from management, assist to write and/ or revise Dealer training manuals
• Work in partnership with Casino Managers, Pit Managers and Supervisors to ensure our training and development programs are meeting the objectives of all stakeholders
• Provide regular updates and standardized reports to the Director of Table Games on budgetary expenditures, classroom attendance and program evaluations
• Assist in the hiring and on-boarding process for new