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Application Engineer – Pump Industry

RGF HR Agent Vietnam Co., LTD

RGF stands for RECRUIT GLOBAL FAMILY, a global brand of Japan's largest recruiting and information service company, Recruit Holdings Co.,... Xem thêm

Người liên hệ: HR Dept

Mô tả công việc


  • Job code: JO-180309-148960
  • Level: Staff
  • Contract Term: Permanent
  • Recruitment Reason: New-hire
  • Expected joining date: ASAP
  • Work Location: Hanoi
  • Work Time:
  • Monday-Friday ( 8am-5pm)
  • Saturday:
  • Salary Range: Gross 700 – 800 USD
  • Allowance(s): Overtime/ Transportation
  • Bonus and Incentives: 13th month bonus / Performance review
  • Benefit(s): Annual Leave / Insurance
  • Selection Process: Two rounds


  • Report to Vietnamese Team Leader

Job Responsibilities:

  • Responds to customer inquiries related to product pricing, and deliveries.
  • Assist in selecting the correct product to best meet the customer’s needs.
  • Provides product documentation and information to support external customers.
  • Guides customers to the appropriate direct distribution customer.
  • Provides first line technical support for pump applications.
  • Route requests and unresolved issues to the designated area.
  • Provide aftermarket parts support for domestic customers
  • Assist customers with responsible installation of products.
  • Responsible for interdepartmental correspondence communicating customers’ concerns.
  • Documents all customer interactions and complaints through the customer relationship management (crm) system.

Yêu cầu công việc

Desirable Background & Experience:

  • Qualification: Bachelor Degree ( in Engineering discipline preferred)
  • Language Skills:    Not require
  • Mechanical Engineering or related technical field in pump industry: 1-3 years
  • Sales/Marketing/Applications experience in pumps and hydraulic equipment preferred.
  • Ability to respond with a strong sense of urgency and care to customer requests, inquiries, and problems.
  • Ability to maintain positive and constructive relationships internally and externally, even under difficult circumstances.
  • Preference will be given to candidates with prior experience with KSB, Lowara, Grundfos, Homa, CRI and Saer Distributors.

Desirable Character:

  • Gender: Any
  • Age: Any