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Work location: Ha Noi
Salary:
Industry: Freight / Logistics / Warehouse
Deadline to apply:
Level: Team Leader / Supervisor
Experience:
1. Job Purpose
- Supervise and manage day-to-day operations of the Airfreight Customer Service team.
- Ensure service quality, timely problem resolution, and smooth team coordination.
- Provide competitive pricing and market updates to the Sales team.
2. Key Responsibilities
- Manage and guide the Airfreight CS team to respond promptly to all customer inquiries.
- Monitor and resolve operational issues or escalate them to management when necessary.
- Negotiate and analyze space and rates with airlines and co-loaders.
- Collaborate closely with Operations and Sales to ensure smooth shipment handling.
- Build and maintain strong relationships with carriers, vendors, and customers (internal & external).
- Support training and skill development for team members, fostering teamwork and high performance.
- Bachelor’s degree in Logistics, Supply Chain, or related fields.
- Fluent in English (all 4 skills).
- Strong computer literacy (MS Excel, Word, PowerPoint).
- 3–4 years of experience in a similar role within a freight forwarding company.
- Excellent leadership, communication, and problem-solving skills.
- Detail-oriented, proactive, and able to work under pressure.
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CÔNG TY CỔ PHẦN ITL FREIGHT MANAGEMENT - CHI NHÁNH MIỀN BẮC
