(This position will work for Air Cargo sector- GSA/GSSA for many Airlines at HAN Market.
- Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
- Tracing flight/shipment information and response to customers; processing and responding to customer claims.
- Achieve budget tonnage and budget revenue set per year.
- Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
- Assist in sales activities, coordinating with internal and external stakeholders, and contributing to the development and implementation of sales strategies to support revenue growth and customer acquisition.
- Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
- Support sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
- Monitor space availability ex hub for sales orientation.
- Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
- Perform other duties as assigned.
Working location: Lancaster Luminaire, 1152 Đ. Láng, Láng Thượng, Đống Đa, Hà Nội.
