Agent Management Executive

Objective:
Responsible for managing and optimizing end-to-end pick-up and delivery (PUD) processes. Ensure cost-effectiveness, efficiency, and on-time operations by collaborating with agents, internal teams, and external vendors.

Key Responsibilities:

1. PUD Agent Management (Vietnam, Cambodia, Myanmar):

   • Supervise daily pick-up and delivery operations; calculate monthly costs and report to Finance.

   • Monitor agent performance, handle exceptions, and support CS/agents.

2. Agent Quality Control:

   • Handle customer complaints, operational failures, and lost/damaged shipments.

   • Conduct training and meetings with agents; work with IT to fix API/system issues.

3. Cross-functional Coordination:

   • Work with IT, Sales, and Operations to resolve UPS-related issues.

   • Support shipment tracking, and seek new agents for better cost and lead time.

• Bachelor’s degree in Logistics, Business, or related field.

• At least 1 year of relevant experience (logistics or DHL preferred).

• Proficient in MS Office and Excel; Canva is a plus.

• Strong analytical, problem-solving, and communication skills.

• Good English communication (Chinese is an advantage).

• Qualification: Bachelor
• Age: 25 - 35
• Job type: Permanent
• Probation time: 02 month
• Working time: 8h30 -18h (Monday to Friday)
• Training opportunities:

  Development Opportunities: Advanced training to enhance skills and expertise.
  Career Growth: In-depth training with a clear career progression path.

• Colleagues: Work Environment: Dynamic and creative, with opportunities to engage with new technologies.
• Benefits:

  Salary & Bonus: Competitive income with performance-based and project-based bonuses.
  Benefits: Full social, health, and unemployment insurance, along with paid leave as per regulations.
  Insurance Contribution: 85% of the official salary covered for insurance.

• Other extras:

  Health Insurance: 24/7 healthcare insurance for full-time employees.
  Annual Health Check-ups: Regular medical check-ups every year.
  Company Culture: Team building activities, corporate events, and a dynamic, creative work environment.
  Salary Review: Annual salary evaluation based on performance.

• Annual leave: Leave Policy: 12 days of annual leave per year, with an additional day for every 5 years of service.