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After Sales Service Manager (ID: 510191)

First Alliances
Updated: 14/01/2021

Employment Information

Benefits

  • Chế độ thưởng
  • Tăng lương

Job requirement

1. Quality Service Operation & Customer Satisfaction
• Continuously find ways to improve Service Coverage
• Suitable parts stocking for faster repair by using/maintaining Repair Management System.
• Improve ASP technical competency through trainings and release of service bulletin.
• Outsourcing Projects

2. Service Partner Management (Service Network, Outsource Vendor)
• Periodic review and evaluation of Service Partners and Outsource Vendors
• Formulate and release Service Partner policy and guidelines.
• Service Partner and Outsource Vendor meetings and operational reviews

3. Market Understanding
• Gather customer service feedback
• Gather competitor’s service support information
• Analyze customer requirement with countermeasure

4. Service Product
• Launch of Cover plus as an extended warranty offering to corporate market
• Launch a Maintenance Contract when necessary as an out-warranty service offering to corporate market

5. Regulation/law management
• Updating/monitoring the requirements of regulation/law by having input from consultant and authority and reflect status to Product Certification System.
• Share findings and required action with persons in charge in RHQ and HQ.

Job requirement

Educational Qualifications
• Degree in Business Admin or equivalent with at least 5 years Business management and Customer Service experience.

Relevant Experience  
• Customer handling skill & understand customer/sales and service channel expectation in different market segment on different products
• Inventory management
• Risk management (part of business management)
• Performance management
• Process reengineering
• People management
• Regulation/certification management for products

More Information

  • Age: Unlimited
  • Job type: Permanent

Company Overview

First Alliances

Number of employees: 100-499

Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly... View more

After Sales Service Manager (ID: 510191)

First Alliances