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Work location: Ho Chi Minh
Salary:
Industry: Advertising / PR / Communications , Online Marketing , Marketing
Deadline to apply:
Level: Manager
Experience:
Position objective:
- The focus is on leading the account operation team, ensuring technical processes, systems, and data are executed accurately and compliantly. The job requires meticulousness, patience, and a preference for working with numbers, systems, and repetitive processes.
Position responsibilities:
1/ Team leadership & management
- Lead and manage the AE team, setting performance goals, and overseeing the daily workflow of team members.
- Train, mentor, and develop team members' professional skills, ensuring high work quality.
- Optimize internal workflow processes to enable the team to work more efficiently.
2/ Account operations & data insight
- Handle client account activation requests, ensuring timely and accurate completion.
- Directly monitor and ensure the team strictly adheres to operating procedures and the company's data quality/compliance standards.
- Closely monitor and analyze client spending trends and performance data to identify growth opportunities.
- Compile and analyze customer data to prepare periodic reports.
- Maintain and update client records to ensure data accuracy, completeness, and standardization within the CRM/OA system.
- Provide timely data insights to the Sales team and relevant stakeholders to support strategy and drive the usage and spending growth of advertising accounts.
3/ Payment & client support
- Assist clients in using advertising accounts and address any issues during the process.
- Assist clients with the invoice issuance process, ensuring compliance, and handling issues related to international payment procedures.
- Proactively monitor, reconcile, and resolve discrepancies related to payments, invoices, and client-related financial matters.
Position requirements:
- Bachelor's degree or above, preferably in Marketing, Business Administration, Media, or related fields.
- Minimum of 2 years of experience in roles related to Operations, Back Office, Customer Support, Administration, Accounting or positions requiring in-depth work with systems/data.
- Experience managing a team of 3 or more members.
- Strong data analysis skills and ability to use tools to provide Business Insights.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM or OA systems is a strong plus.
- Fluent in Chinese or English. Strong preference for candidates proficient in Chinese (communication, reading comprehension, and working language).
- Must be meticulous, careful, patient, and prefer working with systems, data, numbers, and repetitive processes.
- Strong adaptability to respond quickly to client needs and adjust work priorities accordingly.
- Excellent communication skills, both verbally and in writing.
What do we offer?
- Income: competitive
- 100% salary during probation.
- Full social insurance contribution.
- Year-end bonus.
- Lunch allowance.
- Telephone allowance.
- Team building activities.
- Annual health check-up.
- Access to professional and technical training.
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CÔNG TY TNHH BLUEMEDIA VIỆT NAM
Number of employees: 25-99
