Get to know the role:
You will work closely with merchants, by maintaining the good relationships between GrabFood and our merchants
The day-to-day activities:
- Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
- Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
- Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
- Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
- Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
- Managing team performance: You will be most likely working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants
The must haves:
- At least 4-5 years experience in related role.
- Experienced in handling and dealing with partners & customers.
- An exceptional track record of driving revenue through partnerships
- Multi-tasking and able to work under pressure and constantly changing environment
- Good communications in English.
- Passion for the on-demand delivery space, and food delivery in particular
- Great communication and negotiation skills
