Objectives
We are looking for the role of Creative Account Executive from Middle to Senior level who liaises closely with clients throughout campaigns/projects and be able to execute projects strategically & excellently at an easy to high level with support from Account Manager to deliver optimal performance for clients.
Job Description
Project management:
- On top of multi-project and manage overall client portfolio under support from Account Manager :
- The project type is vary from creative / content to media performance
- Provide direction for team to execute project and manage on top performance, risk management, client status management
- Supervise the day-to-day operation of the project team to meet KPI and Objectives
- Identify key issue in different context and perspective to deliver project objectives
- Join and win client pitching project independently with nature project under 1,000MB or purely media
- Able to lead 2-4 projects at complex level simultaneously
Solution provider:
- Understand and provide marketing solution to clients in order to deliver project objectives and KPIs:
- The solutions include creative concept and branding, content and media performance
- Understand client vertical knowledge and product and marketing.
- Manage client expectation to ensure timelines, progress, budget, and client deliverables, while achieving the expected profit for the company: The client working with is marketing manager and marketing lead
- Acting as the main point of contact between client & agency to take the role of supporting and consulting
- Uncover new opportunities through networking and turn them into long-term partnerships
Client leadership:
- Build and develop strong relationships with clients team through the proposal & implementation process, ensuring that the solutions we develop meet client needs : The relationship building is from lead to manager level of client
- Provide professional support to maximize customer loyalty
- Respond to inquiries and resolve issues to the customer’s satisfaction reach 65% NPS KPI
People leadership
- Mentor 1-2 Intern/Trainee and motivate them to deliver tasks at the highest quality
- Provide clear roadmap & guidance and always-on improving leadership to catch up the promotion process
