Get to know our Team:
Fraud and Quality Control Executive is fully responsible to ensure quality of drives. Team need to understand drivers behavior and well investigator.
Get to know the Role:
- Fraud and Quality Control Executive is fully responsible to manage facets of driver’s fraud detection and prevention. The team need to be able to review and resolve current detection and prevention efforts that the company is already undertaking
- You will be growing Grab the already strong presence in your area
- You will maintain the customer both from drivers and passenger satisfaction level in your area
The day-to-day activities:
- You will need to plan, execute, monitor and correct every actions your respective city for 2W team
- You will need to do all internal and external stakeholder management
- You will need to maintain operational standard in your city
- You will need to be able to extract insights from data, trends, survey and market intelligence
- Support City Manager to ensure high retention rate & increase partners LTV
- You will make sure our level of service quality to both Customer side is in exceptionally good stage to minimize complaints
- You expected to manage cost effectiveness/ efficiency and deliver operational and financial target within designated financial cost
- You are expected to track spending on timely manner
The must haves:
- Fluent in Bahasa Indonesia
- Good in written and spoken English
- Excellent in data and analytical skills
- Excellent in presentation, negotiation skills and people management skills
- Excellent in government affairs skills
- Minimum 1-2 years of primary experience in sales and partnership
- Microsoft Excel, Microsoft PowerPoint, Microsoft Word
- Other systems & tools to help implementation and tracking
- Excellent communication skills. Good interpersonal skills that enable one to work with people at all levels, to motivate and empower whenever necessary
- Experience in strategy and consulting is a plus point
- Able to make key business decisions or provide solid recommendations based on data & analytical thinking
- Self-starter and ability to work well in a fast-paced environment
- Passionate about the social mission and making a positive impact in emerging markets
- Overall minimum experience of 1 to 2 years
